A*LIVE Online Manual

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First Steps
Quickstarts
1. POWER ON (press and hold the POWER button long) before you start your activity. LED #1 and #3 flash, the Live-Tracking is starting.
 
2. Place the A*LIVE under the open sky for at least 5 minutes until LED #3 and LED #4 are green. On your PC or smartphone, open the TripView website we provided in the setup email. If after a few minutes you see your position on the map, the à TEST is OK!
 
3. If the A*LIVE is not moved for more than 15 minutes it will fall asleep to save battery. As soon as it feels a movement or vibration, it wakes up again.
 
4. Switch off: Press the POWER button 3 times quickly after you have finished your activity. LED #1 turns orange and then turns off (network required!)
Always test the device before leaving! (Function TEST) The device is a supplement, not a replacement for other safety measures!
 
Data plan
In order to use A*Live, you must choose a tariff.   
2. carry out the order
3. further information will follow by mail
 
IMPORTANT!
The tariff remains active until you have specified a standby appointment.
Please use the following form:
 
Charging / Battery
Battery
Smart Battery Saver
For maximum uptime, your device will fall asleep automatically if it is not moved for more than 15 minutes. As soon as it feels a vibration, it will start operating again. When the battery charge level reaches about 10%, the A*LIVE switches itself off to save energy for emergencies. You can then use the A*LIVE again for a few minutes before it switches itself off again.
 
How can I still save the battery?
Pack the A*LIVE warm and do not place the device under roofs etc. as long as it is switched on! In Iridium mode the device connects to the satellite regularly to check for new messages that might be waiting for you - even if tracking mode is deactivated. Therefore you should allow a clear view to the sky, so that not too much energy is needed for this connection to satellites.
The A*LIVE will fall asleep and wake up automatically under the following conditions:
+ 15 min not-moving
+ GPS speed 0 km/h
 
Charging
1. place the A*LIVE centrally on the QI charge pad (inductive charge)
2. make sure that the charge pad is activated (e.g. when using PowerBanks without power) If the ALIVE is completely empty, the placement may be "sensitive" to a few millimetres.
3. during the charging process the blue LED on the charger lights up - additionally only on the switched on A*LIVE the POWER-LED #1 red, when fully charged green.
10 seconds after disconnecting from the charger the A*LIVE can be switched on.
 
FunctionTEST
A functional TEST should be done before each use.
1. Position the A*LIVE in the open air for at least 5 minutes until LED#3 and LED#4 are green
2. Open the TripView website we have provided in the setup e-mail on your PC or smartphone
3. After a few minutes you should see your position on the map
-->TEST OK!
 
LEDs What do the 4 LEDs tell me?
LED#1-POWER:
No charger:
Green.......battery over 25%
Red.........Battery under 25%
Orange..POWER OFF initiated
 
On activated charger + device ON:
Red.....charging process
Green...battery 100%
 
 
LED#2 Message&External:
Green permanent...Message received
Blinking green......outgoing message
 
 
LED#3 Tracking&GPS:
Green......tracking on, GPS 3D/good
Red.........tracking on, GPS 2D/bad
Orange...PAUSE Check In
 
 
LED#4 network:
Flashing ....GSM/4G x Permanent ....Iridium
Red..........Searching for Network
Orange..Establishing a connection
Green.......Connected to Server
 
Buttons 5 buttons! Which button does what?
"Power":
Press 1x long: Starts device + tracking
Press 3 times to switch off (requires mains connection)
RESET: press 1x on activated charger
 
"MSG."
Press 1x long: PresetMsg#1
Press 2x / 3x quickly: PresetMsg#2 /#3
 
"TRACK":
Press and hold 1x: Live-Tracking / Stop SmartSafety or restart
Press 2x: PAUSE CheckIn (for SmartSafety)
 
"LIGHT/UPDATE":
Press twice: ON / OFF
Only on activated charger, LED 4 (GSM) flashes green + Press and hold: OTA Firmware Update (all 4 LEDs light up permanently: LED 2-4 blue, LED1 first white, green if connection is successful)
 
"SOS."
Press 3 times to start SOS
Press 3x to cancel SOS or to acknowledge all alarms occurring on the device
 
Checklist
"in progress"
 
LifeSaver
SmartSafety
What is SmartSafety?
What is SmartSafety?
Calls for help ... even if you can't do it yourself!
Automatic monitoring & emergency call system for early recognition of critical situations. Reduces rescue response times by up to 90%. With companion rescue navigation.
 
Why SmartSafety?
Every year more than 20,000 people are involved in accidents in the outdoor sector.
Things usually only become critical when friends and helpers do not become aware of them early enough.
Or do not know your exact position.
Or no emergency call at all is possible because only 10% of the earth is covered by mobile phone networks.
We deliver the missing 90% via satellite.
And we call attention to you early enough.
With your exact location.
 
 
SOS : What happens if...?
For each scenario (e.g. manual SOS or automatic CRASH/HALT alarm) different notification chains with a 2-step escalation can be created. Example: First SmartSafety reports your position via SMS/email to friends and team for companion rescue. At their request or after a timeout, without reaction, professional rescue facilities such as mountain rescue or coastguard (via 112/GEOS) are then activated, which if necessary continue to communicate with you or your stored emergency contacts.
 
How do I configure my SmartSafety?
Go to https://protegear.io à SmartSafety. A default setting is already done!
1. Profiles: set the monitoring scenarios for your activity
2. Tours: set the geofences (SAFE, DANGER and REST zones)
3. Notifications: store your alarm recipients (SMS, EMail, Telegram, ...)
4. Trace: compile who is alerted, when and at which event
5. Contacts: enter the emergency contacts that can be contacted by a rescue control centre such as GEOS in the event of an SOS or escalation!
 
The technical data
+100 % global real-time tracking via Iridium satellite, GSM, 3G/4G, GPS + Galileo
+Automatic dead man's switch with PAUSE & REST function (prevents false alarms)
+Adjustable triggering scenarios such as HOLD, HEIGHT, ZONE, CRASH
+Manual SOS and cancellation of each alarm possible (enables tests)
+Unlimited levels & zones, ad hoc / dynamic roaming geofences (e.g. for teams)
+Live feedback on the device in case of automatic alarm triggering (e.g. when leaving the safe zone)
+Flexible alarm, 2-step escalation: first team/friends, then 112 / 911 / GEOS
+Alerting via SMS, Email, Telegram, Webhooks possible
+Each alarm detection can be individually limited to certain times of day
+Global 2-way text communication with the A*LIVE (SMS, Email and more)
 
TripShare (LiveTracking)
What is ProteGear TripShare?
TripShare combines map and event services for different tracking systems in a newly programmed and 100% smartphone/tablet compatible interface. The simplest function is "TripView", which shows the current position of your A*LIVE with history & statistics.
 
How can I share my trips live (LiveTracking) or completed trips with others?
Open the preset website "TripView", with the link from our e-mail "Initial Installation".
Or under Trips - Three dots - Open --> TripView opens
You can send this URL/link e.g. to your trusted persons with whom you want to share the trip.
It can also be integrated into your own website or on Facebook and co. via iFrame.
To create a new website with new filters
go to https://protegear.io à Tripshare
+ Set up new trip à Creates a new public TripView URL.
It is also possible to connect to external services such as LiveTrack24.
 
What's extra?
In addition to the single display and the system for events (LiveTracking & LiveRanking) many other functions will be added in the future! The system can also be accessed externally via REST-API and thus e.g. take over the event/location from any other trackers or system and display it together.
 
Review and tracks can be displayed for the last 12, 24, 48 hours or 7 days only.
 
Additional parameters when calling a TripView URL
 
Parameter/example Function
&track=all shows all tracks since start time of TripView
&track=IMEI1,IMEI2 shows only the tracks of the specified IMEI numbers
&info=all starts the TripView website with all info popups shown
&info=IMEI1,IMEI2,... starts the TripView website with the info popups for the IMEIs displayed
&zoom=6 opens a certain zoom level around a virtual polygon of all last coordinates
&devices=1 show the left devices panel or =0 (default)
&timeline=1 display the global timeline= or =0 (default)
&hidetitle=1 do not show the title, only the menu icon) or =0 (default)
 
GlobalMail
GlobalMail
Why GlobalMail?
ProteGear offers real and completely independent email addresses for your A*LIVE for all term contracts. For the first time ever, global email communication is now possible at uniform, low costs in the remotest corners of the earth, on all oceans and even the poles: 100% global!
 
A personal email address for your A*LIVE has already been created. (name@protegear.global)
You can create filters, length limits and a CC address so that messages addressed to the device are also forwarded to your "normal" email, e.g. when A*LIVE is switched off.
 
How do I use GlobalMail?
1. preset messages, which are created under the handlers and sent directly on A*LIVE
2. if you use the app under Chats, you can send SMS and receive and send text messages via email.
 
For changes to the current configuration (default value: 160 characters, no filters) or to set up an additional desired address, please go to
https://protegear.io -> Login -> TRIPSHARE -> GLOBALMAIL
 
Signatures, quotations from previous mail traffic, HTML elements are generally not transmitted.
 
What additional services can I use?
Send any character to weather@protegear.info to be informed about the current weather situation in your region. (6,95 €)
Send a free keyword to news@protegear.info or wiki@protegear.info to be up2date always and everywhere. (consumes data from the included volume)
 
ProteGear GlobalMail Features
+Real email address for 2-way communication (e.g. "name"@ globalmail.protegear.com)
+Forwarding of any emails to A*LIVE possible, editing and answering conveniently on the smartphone (linked via Bluetooth)
+Length limitation to 50, 160 or more characters possible (messages are transmitted divided into 160 characters each)
+HTML-Stripping (transmission of pure text to reduce the data
+Any configurable whitelist/blacklist to reject unwanted emails
+Automatic CC forwarding to a "normal" email address possible.  Delivery even when the device is switched off!
+Spam filter
 
Handler
How do I configure the handlers?
Protegear.io -> Login -> TripShare -> Handlers
 
What are the handlers?
Here you can create actions for any other function of the device in addition to the text templates and receivers for the message key.
Default settings are 1x MSG key = "Everything OK", 2x MSG = "Need help", 3x MSG = "Come back", each with GoogleMaps link of the current position.
 
What do I use the handlers for?
Preset messages are quick and easy messages to send to inform friends and family about your current status.
You can store as many recipients as you like.
Use of the preset messages (Handler) as e-mail and Telegram free of charge. As SMS 0,10 € each
 
FAQ
A*LIVE App - Pairing with the Smartphone
For what purpose should I connect the device to the smartphone via Bluetooth.
To use the app together with your A*LIVE
Primary messaging, maps...
 
For what purpose is this necessary or useful. What is the Bluetooth pairing> code?
You do not need a code. Bluetooth on your smartphone, start the app and click on Connect settings
 
A*LIVE Housing How does the device behave against salt water, or on the beach in case of spray and desert?
The device is completely protected against the penetration of dust
It floats by itself, is waterproof. Protection against temporary immersion, up to 0.5m depth
 
A*LIVE LEDs & BUTTONS Can the light be switched off? The flashing consumes energy first. Not that the battery is empty before the SOS was sent...
The flashing + Noice + Vibration when the SOS is active is used to draw attention to alarms and to avoid false alarms and to generate attention in case of emergency when the SOS is active.
 
Activations: Tariff and Alarm Activations
A*LIVE has one tariff activation and 2 alarm levels (notifications and escalations to GEOS if necessary).
 
1) The TARIFF activation is required for your device to be able to connect at all, both in the mobile network and in the Iridium network.
In each A*LIVE tariff, the annual fee initially only activates the mobile phone tariff and puts the Iridium tariff in "stand-by".  The other tariffs differ only in terms of Iridium as follows:
In the BASIC tariff and in Safety & Tracking the Iridium activation is always automatic: As soon as you move out of the mobile phone range with an A*LIVE switched on (GSM/4G required), the Iridium tariff is automatically activated (after 10 minutes) and remains active until the A*LIVE in the GSM/4G range has been switched off normally. You do not need to activate the tariff in the system.
In all other tariffs (except BASIC) you can set the Iridium activations for monthly and weekly periods via this page:
 
If you want to use the day-by-day activation, this is possible via the satellite symbols in the SmartSafety dashboard.
 
2) Alarm activations differ between Notifications - where friends/family/team are entered as the first alarm recipients - and Escalations - where alarms are sent to rescue control centers such as GEOS.
These can be switched on and off at several locations:
In the Dashboard, in the Trace Map and in the Trace Settings.
 
Battery lifetime Smart Battery Saver
For maximum uptime, your device will fall asleep automatically if it is not moved for more than 15 minutes. As soon as it feels a vibration, it will start operating again. Here also a GPS speed measurement is carried out to avoid that the gyro sensor does not feel any vibration during particularly quiet movements (e.g. paragliding), but nevertheless a movement above ground takes place.
 
How can I still save the battery?
Wrap the A*LIVE warm and do not place the device under roofs etc. as long as it is switched on! In Iridium mode, the device tries to connect to the server regularly to check for new messages, which may be waiting for you - even if tracking mode is deactivated. Therefore you should allow a clear view to the sky, so that not too much energy is needed for this connection to satellites and server.
 
Connection What limits the irididum satellite reception?
The human body shields radio waves because it is 70% water. This means that a satellite signal travels 780 km, but has little chance of passing through the body. Therefore A*LIVE should always be carried high up, with a view of the horizon.
 
other possible causes:
- Storm, heavy rain
- Gorges, mountain ranges
- tall buildings
In these environments it is not impossible to have reception, but there may be long delays in data transmission (10-30 minutes). Since the satellites are constantly in motion, even under unfavourable conditions, they can sometimes detect a "gap" in the canyon.
 
Data consumption management
Where can I see which subscription I have and what is already used up (e.g. number of messages in the current month)
Devices ->Comments: Your current tariff is entered here
To check the data consumption you can always send us an email and we can give you an update manually.
 
What are all"messages" and will be added to or subtracted from the credit balance?
Sent and received mails + SMS. (everything that is not tracking)
 
Under"Handlers" I can also set up status messages such as "Swicht-to-Iridium" or "End-Charge", which then inform me about the smartphone.
Or any other person
As a dealer, we recommend that you only store real text messages.
Things like"Swicht-to-Iridium" or "End-Charge" can be recognized on A*LIVE itself.
 
Are these"Handlers" also deducted from the message credit?
Yes.
 
If I send a handler, e.g. to 15 recipients (Email or SMS), is this considered 1 data unit or 15 data units?
As one data unit, the number of recipients of preset messages can be chosen arbitrarily. There are no additional costs for Email / Telegram, per SMS possibly 0,10 Euro after exhausting the SMS inclusive volume.
 
Is it an advantage here if the smartphone is connected via Bluetooth, so that these handlers do not run over the GSM network but directly to the smartphone?
No.
 
Data tariffs IMPORTANT!
The tariff remains active until you have specified a standby appointment.
Please use the following form:
https://www.protegear.de/produkte-tarife/tarifwechsel-beauftragen/tarifwechsel-beauftragen-a-live/
 
Is it possible to change the tariff during the year?
The annual fee of the BASIC remains the same, but you can change to the other higher tariffs monthly free of charge.
 
Activate/deactivate topic StandBy:
 
So far I have understood that for € 9 I can buy an active period of 7 days and use it for 7 consecutive days.
You have understood that correctly.
 
Or does the standby simply serve to interrupt the billing of the selected tariff level, i.e. not simply book another period of 7 days?
Exactly, because with the standby mode you deactivate or activate your last selected tariff.
 
Is a change, e.g. from 30 days to 7 days within the same tariff a downgrade that is subject to a charge or does this only apply if I change from messaging to tracking tariff, for example?
There is no charge for changing from month to day within A*LIVE Safety&Messaging. If you change from A*LIVE Safety&Messaging to A*LIVE Safety&Tracking, for example, you will incur a downgrade fee of €25.
 
In the form there is no possibility to book an active period of 1 day, in the rate schedule this possibility is mentioned.
To activate week or month please use the form.
In order to be able to switch to the daily tariff, a lock is stored for security reasons, which we can release manually.
The days activation is then done via your personal dashboard.
 
False Alarms False alarms
To avoid false alarms, you can cancel every self-triggered alarm (press SOS 3 times again), which is passed on to all alarm receivers.
The same applies to automatic alarms that are detected by the SmartSafety System in the background. (orange LEDs 1+2+3 flash). These can also be acknowledged by pressing SOS 3 times.
 
Insurance for false alarms
There is no insurance from our side for false alarms.
A possible cost coverage must be clarified with your insurance company.
 
Flight mode Do I have to switch off A*LIVE during an airline flight or is there a flight mode?
Since A*LIVE works in the GSM network, just like a smartphone, it should be switched OFF (depending on the airline's guidelines).
 
Insurance
How can I insure myself for rescue and recovery costs?
To cover rescue and recovery operations, we recommend various insurance companies, e.g. GEOS, DAV or Allianz. Please check whether your existing (health) insurance already includes"SAR" (Search and Rescue) search and rescue operations! It may be advisable to upgrade your insurance to cover larger missions.
No insurance yet? You can book your GEOS insurance here:
https://www.protegear.de/english/accessories/
 
Satelliten-Hotspot Satellite hotspot for your Smartphone > what does it mean?
Transmission of messages from the A*LIVE App, text communication (Email + SMS etc.), even if you don't have GSM reception, i.e. the Iridium satellite network is used.
 
Sleep mode of the device For maximum operation time, your device will fall asleep automatically if it is not moved for more than 15 minutes. As soon as it feels a vibration, it will start operating again. Here also a GPS speed measurement is carried out to avoid that the gyro sensor does not feel any vibration during particularly quiet movements (e.g. paragliding), but nevertheless a movement above ground takes place.
 
TripShare Somehow I have a mess between live tracking and trip sharing. By trip-share I mean that I can display and also send tracks I have done. By Live-Tracking I mean that the current location of a running track can be displayed or tracked continuously.
Trip-Share offers to share a completed trip or a current trip (LiveTracking )with friends and family.
 
How can I generate a link and send it to other people?
Trips - DreiPunkte (top right) - Open --> TripView opens, you can share this URL or integrate it into your website.
 
I would like to implement the live tracking on my own Wordpress site as well. How do I have to proceed, or do I get a URL which I can then integrate via iFrame?
Create link under: Trips - DreiPunkte (top right) - Open --> TripView opens, you can share this URL or integrate it into your website.
For integration into your website as iFrame:
<iframe src="https://My.protegear.net/tripshare......"></iframe>
 
What is the difference between the menu items "Trips" and "Pages"?
Pages is a simple listing of all trips.
Under Trips, several clicks must be made to get to the TripView page.
 
Module Tripshare and SmartSafety: For what purpose do I record "Contacts"? Can I call them up again somewhere and do not have to enter the same number several times?
These are for GEOS only to be able to access these contacts in an emergency.
The people stored in notifications are not taken into account by GEOS.
 
Technical data and API
Available networks in the mobile communications sector
Status January 2020: >500 networks
Afganistan (Etisalat)
Afganistan (Areeba MTN)
Albania (Vodafone)
Albania (Eagle Mobile)
Algeria (Wataniya)
Algeria (ATM Mobilis)
Andorra (STA (Andorra Telecom) (Mobiland))
Anguilla (Cable & Wireless (LIME))
Antigua and Barbuda (Cable & Wireless (LIME))
Argentina (CTI Argentina (Claro))
Argentina (Telefonica)
Armenia (ArmenTel (Beeline))
Armenia (Orange)
Aruba (Digicel)
Australia (Optus)
Australia (Telstra)
Australia (Vodafone)
Austria (T-Mobile)
Austria (A1)
Austria (H3G)
Azerbaijan (Azercell)
Bahamas (Aliv)
Bahrain (Batelco)
Bangladesh (Banglalink)
Bangladesh (Grameenphone)
Barbados (Cable & Wireless (LIME))
Belarus (MDC Velcom)
Belgium (Base)
Belgium (Orange (Mobistar))
Belgium (Belgacom Mobile)
Belize (BTL (DigiCell))
Benin (Moov)
Bermuda (ONE)
Bolivia (NuevaTel (VIVA))
Bolivia (Telefonica)
Bonaire / Sint Eustatius / Saba / Curacao /                 Saint Martin (French part) (Digicel)
Bosnia and Herzegovina (Public Enterprise PTT)
Bosnia and Herzegovina (Srpske Mobil (Mobis))
Bosnia and Herzegovina (HT Mobile Mostar)
Brazil (TIM)
Brazil (Claro)
Brazil (Telemig Celular (Vivo))
British Virgin Islands (Cable & Wireless (LIME))
British Virgin Islands (Carribean Cellular Telephone)
Brunei Darussalam (DSTCom)
Brunei Darussalam (Progresif Cellular Sdn Bhd (B-Mobile Com. SDN. BHD))
Bulgaria (Vivacom)
Bulgaria (A1)
Bulgaria (Telenor Globul)
Burkina Faso (Airtel)
Burundi (Lacell)
Cambodia (Smart Hello(TMIC))
Cambodia (Metfone)
Cameroon (MTN)
Canada (SaskTel)
Canada (Bell)
Canada (TELUS)
Canada (Rogers Wireless)
Canada (Videotron)
Cape Verde (CVMóvel)
Cayman Islands (Cable & Wireless (LIME))
Chad (Airtel)
Chad (Millicom (Tigo))
Chile (WOM S.A.)
Chile (Claro)
Chile (Entel)
China (China Telecom)
China (China Mobile)
China (China Unicom)
Colombia (Comcel)
Colombia (Telefonica)
Costa Rica (Telefonica)
Costa Rica (ICE (koelbi))
Costa Rica (Claro)
Cote d'Ivoire (MTN)
Croatia (A1)
Croatia (T-Mobile)
Croatia (Tele2)
Cyprus (Primetel)
Cyprus (CYTAmobile-Vodafone)
Cyprus (MTN)
Czech Republic (T-Mobile)
Czech Republic (Telefonica O2)
Czech Republic (Vodafone)
Democratic Rep. of Congo (Vodacom)
Democratic Rep. of Congo (Tigo)
Democratic Rep. of Congo (Airtel)
Denmark (Telenor)
Denmark (Telia)
Denmark (TDC)
Denmark (Hi3G)
Dominica (Cable & Wireless (LIME))
Dominican Republic (Claro)
Dominican Republic (Orange)
Dominican Republic (Trilogy)
Ecuador (Telefonica)
Ecuador (Conecel)
Egypt (Orange)
Egypt (Vodafone)
El Salvador (Telefonica)
El Salvador (CTE Telecom Personal (Claro))
El Salvador (Digicel)
El Salvador (Telemovil)
Estonia (Elisa Eesti)
Estonia (Tele2)
Estonia (Estonian Mobile)
Faroe Islands (Vodafone)
Faroe Islands (Faroese Telecom)
Fiji / Nauru (Digicel)
Fiji / Nauru (Vodafone)
Finland (Alcom (AMT/Alands))
Finland (DNA Networks)
Finland (Elisa)
Finland (Sonera)
France (Free Mobile)
France (Orange)
France (Bouygues Telecom)
France (SFR Cegetel)
French Guiana / St Barthelemy / St. Martin / French Antilles / Guadeloupe / Martinique (Orange Caraibe)
Gabon (USAN (Azur))
Gabon (Zain)
Gabon (Libertis)
Gambia (Africell)
Georgia (Mobitel (Beeline))
Georgia (Geocell)
Germany (Vodafone)
Germany (T-Mobile)
Germany (EPlus)
Ghana (Zain)
Ghana (Vodafone)
Gibraltar (Gibtel)
Greece (Cosmote)
Greece (Vodafone)
Greece (Wind Hellas)
Greenland (TELE)
Grenada (Cable & Wireless (LIME))
Guatemala (Telefonica)
Guatemala (Claro (Sercom))
Guinea (Areeba)
Guyana (Digicel)
Haiti (Comcel)
Haiti (Natcom)
Honduras (Telefonica)
Honduras (Claro (Sercom))
Hongkong (SmarTone HK)
Hongkong (HKT (PCCW))
Hongkong (Hutchison (3))
Hongkong (CMHK)
Hongkong (CSL)
Hungary (Telenor)
Hungary (Vodafone)
Hungary (T-Mobile)
Iceland (Vodafone)
Iceland (Nova)
Iceland (Viking Wireless)
Iceland (SIMINN)
India MCC 404 (IDEA Karnataka)
India MCC 404 (IDEA Andhra Pradesh)
India MCC 404 (Airtel Delhi)
India MCC 404 (Airtel Andhra Pradesh)
India MCC 404 (IDEA Kerala)
India MCC 404 (Vodafone Kolkata)
India MCC 404 (Airtel Gujarat)
India MCC 404 (Airtel Kerala)
India MCC 404 (IDEA Punjab)
India MCC 404 (Vodafone Maharashtra & Goa)
India MCC 404 (Airtel Rajasthan)
India MCC 404 (IDEA Uttar Pradesh East)
India MCC 404 (Airtel North East)
India MCC 404 (IDEA Delhi)
India MCC 404 (IDEA Gujarat)
India MCC 404 (Airtel Karnataka)
India MCC 404 (Airtel Kolkata)
India MCC 404 (IDEA Himachal Pradesh)
India MCC 404 (Vodafone Delhi)
India MCC 404 (Airtel Maharashtra & Goa)
India MCC 404 (Airtel Himachal Pradesh)
India MCC 404 (IDEA Maharashtra & Goa)
India MCC 404 (Vodafone Kerala)
India MCC 404 (Airtel Punjab)
India MCC 404 (IDEA UP West)
India MCC 404 (Airtel Uttar Pradesh West)
India MCC 404 (IDEA Haryana)
India MCC 404 (Airtel Mumbai)
India MCC 404 (Airtel Chennai)
India MCC 404 (IDEA Madhya Pradesh)
India MCC 404 (Vodafone Mumbai)
India MCC 404 (Vodafone Gujarat)
India MCC 404 (Airtel Haryana)
India MCC 404 (Airtel Madhya Pradesh)
India MCC 404 (IDEA Rajasthan)
India MCC 404 (Vodafone TamilNadu)
India MCC 404 (Airtel Tamilnadu)
India MCC 405 (Airtel Orissa)
India MCC 405 (Airtel Assam)
India MCC 405 (IDEA TamilNadu)
India MCC 405 (Airtel West Bengal)
India MCC 405 (Airtel Jammu&Kashmir)
India MCC 405 (IDEA Bihar)
India MCC 405 (Airtel UP East)
India MCC 405 (IDEA Mumbai)
India MCC 405 (Reliance Jio Infocomm)
India MCC 405 (Airtel Bihar)
India MCC 405 (IDEA Kolkata)
Indonesia (Hutchison (3))
Indonesia (Axxa World (XL))
Indonesia (Indosat)
Iran (MCI)
Iraq (Korek Telecom (Korek))
Iraq (Zain)
Ireland (Vodafone)
Ireland (Three (Hutchison-O2))
Ireland (Meteor)
Israel & Palestine (Jawwal Palestine)
Israel & Palestine (Cellcom)
Israel & Palestine (Partner Communications Company (Orange))
Israel & Palestine (Pelephone)
Italy (Telecom Italia Mobile)
Italy (Vodafone Omnitel)
Italy (Wind)
Jamaica (Digicel)
Jamaica (Cable & Wireless (LIME))
Japan (SoftBank)
Japan (NTT DOCOMO)
Jordan (Zain (Fastlink))
Jordan (Orange (MobileCom))
Kazakhstan (Kcell)
Kazakhstan (KaR-Tel (Beeline))
Kazakhstan (Tele2)
Kenya (Essar)
Kenya (Airtel)
Kenya (Telecom Kenya)
Kenya (Safaricom)
Korea (South) (LG Uplus)
Korea (South) (SK Telecom)
Korea (South) (KT (Freetel))
Kosovo (Vala 900)
Kuwait (KTC (Viva))
Kuwait (MTC-Zain Kuwait)
Kyrqyzstan (Sky Mobile (Beeline))
Latvia (LMT)
Latvia (Bite GSM)
Latvia (Tele2)
Lebanon (MTC)
Liechtenstein (FL1)
Liechtenstein (Orange)
Lithuania (Tele2)
Lithuania (Omnitel)
Lithuania (Bite GSM)
Luxembourg (Orange Voxmobile)
Luxembourg (Post P&T)
Luxembourg (Tango Tele2)
Macao China (CTM)
Macao China (Hutchison (3))
Macao China (Smartone Macau)
Macedonia (One Cosmofone)
Macedonia (A1)
Macedonia (Telekom Macedonia)
Malawi (Airtel)
Malaysia (Maxis)
Malaysia (DiGi)
Malaysia (Celcom)
Mali (Orange)
Malta (GO)
Malta (Vodafone)
Mauritius (Cellplus Mobile Communications (Orange))
Mauritius (Emtel)
Mayotte /  Reunion (SRR (SFR Réunion))
Mayotte /  Reunion (Outremer)
Mayotte /  Reunion (Orange)
Mexico (Telefonica Mex (Movistar))
Mexico (AT&T)
Mexico (Radiomovil Dipsa (Telcel))
Moldova (Orange)
Monaco (Monaco Telecom)
Mongolia (Unitel)
Mongolia (Skytel)
Montenegro (T-Mobile)
Montenegro (Telenor)
Montserrat (Cable & Wireless (LIME))
Morocco (Wana Corporate (inwi))
Morocco (Maroc Telecom (IAM))
Mozambique (Vodacom)
Myanmar (Telenor)
Myanmar (Ooredoo)
Namibia (MTC)
Nepal (Nepal Telecom)
Netherlands (Vodafone)
Netherlands (KPN)
Netherlands (T-Mobile)
New Zealand (Vodafone)
New Zealand (2 degrees)
New Zealand (Telecom NZ)
Nicaragua (Enitel (Claro))
Nicaragua (Telefonica)
Niger (Orange)
Nigeria (Glo)
Nigeria (Airtel)
Nigeria (Etisalat)
Nigeria (MTN)
Norway (Telenor)
Norway (TDC)
Norway (Netcom)
Pakistan (Telenor)
Panama (Digicel)
Panama (Telefonica)
Panama (Claro)
Papua New Guinea (Digicel)
Paraguay (Nucleo S.A.)
Paraguay (Telefonica)
Paraguay (Claro)
Peru (Claro)
Peru (Viettel)
Peru (Telefonica)
Philippines (Smart)
Philippines (Globe Telecom (Globe))
Poland (Plus)
Poland (P4 (Play))
Poland (T-Mobile)
Poland (Orange)
Portugal (NOS Optimus)
Portugal (MEO TMN)
Portugal (Vodafone)
Puerto Rico (Puerto Rico Telephone Company (Claro))
Qatar (Vodafone)
Qatar (Ooredoo)
Republic of Congo (Airtel)
Romania (Vodafone)
Romania (Telekom Cosmote)
Romania (Orange)
Romania (RCS & RDS (Digi Mobil))
Russia (Tele2)
Russia (VimpelCom (Beeline))
Russia (MTS)
Rwanda (MTN)
Rwanda (Millicom (Tigo))
Saint Kitts and Nevis (Cable & Wireless (LIME))
Saint Lucia (Cable & Wireless (LIME))
Saint Vincent and the Grenadines (Cable & Wireless (LIME))
Samoa (Digicel)
Saudi Arabia (Saudi Telecom Company (STC,Al Jawal))
Saudi Arabia (Etihad Etisalat (Mobily))
Saudi Arabia (Zain)
Senegal (Sentel (Tigo))
Serbia (A1)
Serbia (Telenor)
Singapore (StarHub)
Singapore (SingTel)
Slovakia (O2 Slovakia (O2))
Slovakia (T-Mobile)
Slovakia (Orange)
Slovenia (IPKO Kosovo)
Slovenia (A1)
Slovenia (Telekom (Mobitel))
South Africa (Vodacom)
South Africa (MTN)
South Africa (Cell C)
South Sudan (MTN)
Spain (France Telecom)
Spain (Vodafone)
Spain (Telefonica O2)
Spain (Yoigo)
Sri Lanka (Etisalat Lanka (Etisalat))
Sudan (Zain)
Suriname (Digicel)
Suriname (Telesur)
Sweden (HI3G)
Sweden (Tele2)
Sweden (TeliSonera)
Sweden (Telenor)
Switzerland (Swisscom)
Switzerland (Salt (formerly Orange))
Switzerland (Sunrise)
Taiwan (Far EasTone (FarEasTone))
Taiwan (Taiwan Mobile)
Taiwan (Chunghwa Telecom (Chunghwa))
Taiwan (Taiwan Star Telecom Corporation (T STAR))
Tajikistan (Tacom (Beeline))
Tanzania (Vodacom)
Thailand (Total Access Communication (dtac))
Thailand (TrueMove)
Thailand (Advanced Info Service (AIS))
Togo (Moov)
Tonga (Digicel)
Trinidad and Tobago (Digicel)
Tunisia (Ooredoo)
Tunisia (Tunisie Telecom)
Turkey (Avea)
Turkey (Vodafone)
Turkey (Turkcell)
Turks and Caicos Islands (UK) (Cable & Wireless (LIME))
Uganda (MTN)
Uganda (Africell)
Ukraine (MTS (Vodafone))
Ukraine (Astelit-Life)
Ukraine (Kyivstar)
United Arab Emirates (Etisalat)
United Arab Emirates (DU)
United Kingdom (O2)
United Kingdom (EE)
United Kingdom (3)
United Kingdom (Vodafone)
United States (Keystone Wireless)
United States (T-Mobile)
United States (Viaero Wireless (Viaero))
United States (Sprint Nextel (MCC 310))
United States (Union Telephone Company)
United States (AT&T)
United States (311) (Commnet Wireless)
United States (311) (Indigo Wireless)
United States (311) (Verizon)
Uruguay (Telefonica)
Uruguay (Antel)
Uzbekistan (Unitel (Beeline))
Vanuatu (Digicel)
Venezuela (Digitel GSM)
Venezuela (Movistar)
Vietnam (Vinaphone)
Vietnam (Vietnamobile)
Vietnam (Gtel Mobile (Gmobile))
Vietnam (Viettel)
Zambia (Airtel)
Zambia (Zamtel)
Zimbabwe (Econet Wireless)
 
Frequency bands used in mobile communications
4G / NB-IoT / M1
FDD-LTE: B1/ B2/ B3/ B4/ B5/ B8/ B12/ B13/ B18/
B19/ B20/ B25*(*in preparation) / B28
TDD-LTE: B39
(Global coverage)
 
GSM (2G) EDGE
850/900/1800/1900Mhz (Global coverage)
 
Frequency bands used in the satellite sector
Iridium
1618-1624 Mhz (K-band)
 
Networks and connections
GPS satellite network
The device needs a clear view of the sky to acquire the signals from the GPS systems (NavStar, Glonass, Galileo) in order to calculate its current position and obtain the time stamp. The more satellites are "seen" by the device, the more accurate is the positioning. Under unfavourable reception conditions (canyons, under roofs, etc) this can result in deviations of 100 or more metres. Immediately after the start of the device (usually within the first 2-5 minutes) the positioning is still inaccurate for technical reasons.
 
GSM und 4G / 5G Netzworks
The A*LIVE has an eSIM built in, which can log into almost all GSM (2G/4G) networks worldwide. It automatically connects to the best available network at the respective location. In the 4G area, the new "NB-IoT" technology according to NB1 / M1 standard is used, which is currently being activated by more and more countries. It will remain available when upgrading to 5G.
 
Iridium satellite network
The device requires a clear view of the sky to transmit messages and track points via the Iridium satellite network. Without a clear view of the sky, the device will attempt to transmit data until it detects satellite signals.
Restricted reception or very delayed transmissions are to be expected in narrow mountain or house canyons or dense forests.
TIP: You get the best satellite connection if you carry the device on your backpack (top) or on your upper body. Limitations: Iridium works technically global, for Russia a pre-registration is necessary, in India satellite systems are generally prohibited. Other countries where you should get up-to-date information before importing and using Iridium are China, Cuba, Chad, Bangladesh, Myanmar, Libya, Nigeria, North Korea, Sri Lanka, Sudan (status 2018).
 
REST-API Which topics can I automate or read out with the Rest-API?
This only makes sense in communication server to server.
But all data of the device can be exchanged.
 
Interest in the API: Please send us a short mail to info@protegear.com
 
Device Info
A*LIVE General
Brands
ProteGear and the ProteGear logo are trademarks of Global SafeTrack Systems GmbH and are registered in the EU and other countries. These trademarks may only be used with the express permission of Global SafeTrack Systems GmbH. The Bluetooth word mark and logos are owned by the Bluetooth SIG. Iridium is a trademark of Iridium Satellite LLC Other trademarks are the property of their respective owners.   
 
EXTRA FEATURES RESET: Press the POWER button during charging.
 
OTA Update: The A*LIVE can download its own updates!
With each new firmware update we will send you a corresponding mail with the instructions for the update.
With the device on the charging station switched on, keep the LIGHT BUTTON pressed until the A*LIVE lights up blue.
 
GSM/4G network coverage
The A*LIVE has a chipSIM built in, which can log into almost all GSM (2G/4G) networks worldwide. It automatically connects to the best available network at the respective location. In the 4G area, the new "NB-IoT" technology according to NB1 / M1 standard is used, which is currently being activated by more and more countries.
 
Iridium Switching
After 10 minutes without GSM or 4G connection the A*LIVE tries to establish a connection via Iridium (LED #4 changes from blinking to steady light).
In Iridium mode, A*LIVE searches for a GSM/4G connection every 12-15 minutes and logs back into it if necessary.
 
ATTENTION: Depending on the tariff type (e.g. ALIVE BASIC) the satellite tariff does not work if you switch off the device in GSM mode and then switch it on again in an area without GSM coverage (Iridium coverage)!
Please pay attention to the notes on your tariff!
 
IMPORTANT SAFETY AND PRODUCT INFORMATION
Special features for certain countries
+For use in Russia, pre-registration is required at https://iridium-russia.com/en/register/ (In the form, enter the field "Iridium Device": "Other Iridium Device", then in the field IMEI the number "3004340" and then the 8-digit number on the back of your A*LIVE)
 
+For Turkey, if more than 90 days per year are used, a declaration at import (customs) is required.
 
App
App for iOS (iPhones / iPads)
How can I download the app? How can I download the app?
Apple AppStore search and download the A*LIVE app or use the link:
https://apps.apple.com/de/app/a-live/id1474067241?l=de&ls=1
 
How do I connect the app to my iPhone?
To ensure that Bluetooth is on on the iPhone, start the A*LIVE app, tap the settings icon in the upper right corner of the home screen, then select the device that is switched on (at the very bottom: Associated device), then return to the home screen and pull it down once!
No action on A*LIVE necessary!
Connected!
 
What do the check marks in the chat mean?
X: Send failed! Check connection to A*LIVE
Hourglass: Not yet transmitted to A*LIVE, on hold
A check mark: Message was transmitted to A*LIVE
Two hooks: Message successfully transmitted to the network
 
 
How do I connect the app to my iPhone?
To make sure that Bluetooth is on on the iPhone, start the A*LIVE app, tap on the settings icon in the upper right corner of the home screen, then select the device that is switched on (at the very bottom: Associated device), then return to the home screen and pull it down once!
 
No action on A*LIVE necessary!
 
Connected!
 
What do the hooks in the chat mean?
X: Transmission failed! Check connection to A*LIVE
 
Hourglass: Not yet transmitted to A*LIVE, on hold
 
A check mark: Message was transmitted to A*LIVE
 
Two hooks: Message successfully transmitted to the network
 
App for Android
 
Administration Portal - Protegear.io
Browser requirements
We recommend Chrome or Firefox, for Safari sometimes a reload is necessary. Internet Explorer is not supported.
 
Important information about the tariffs
A*LIVE BASIC and Safety & Tracking
To avoid unnecessary activation of the Iridium tariff, the A*LIVE must always be switched off in the GSM network regularly (3 x POWER button). If you have made a RESET instead (1x POWER button on the A*LIVE on an activated charging pad), a normal switch-on & switch-off procedure must be performed again afterwards.
Daily mail informs you about the current satellite activation.
 
Not recommended
Reset instead of switching off
Please do not perform a reset to switch off the device if possible
PowerOff: Press Power key 3 times

Also POWER ON while on the activated charging plate, a reset is carried out.
Before switching on, always remove from the charger and wait 10 seconds.
 
 

Download
ALIVE Full Manual
ALIVE_Handbook.pdf
Adobe Acrobat Document 3.0 MB

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